At these unprecedented times, the health and safety of our guests and staff is our top priority. We hope that travelling will soon become part of our daily lives again and when that happens, we want you to know, that we are ready!
Due to the unique position of Caldera's Dolphin Suites, public indoor spaces are limited, allowing our guests to keep a safe distance that feels comfortable for everyone, and focus on the views and spacious outdoor areas. You are welcome to take advantage of the Room Service offer and all meals, including breakfast, can be served in the privacy of your room and balcony, without any additional room service charges.
Utmost cleanliness is ensured by following a strict cleaning and disinfecting protocol of all work surfaces, public spaces and guest rooms, so you can enjoy your vacation care free! All our team members undergo regular sanitation training to ensure effective and fast response to any off – cycle cleaning issues. Additional frequent wash down and sanitation of frequently used spaces - staircases, hand rails, sun loungers etc is implemented. Pools undergo chemical treatment which ensures optimum cleanliness and self-disinfection. Personal protective accessories (such as antiseptic gels, disposable gloves, etc.) are available free of charge for anyone who desires additional safety and protection.
With respect to travel bans, imposed by various countries and of various duration, we are offering a more flexible cancellation policy, which hopefully can offer more options for our guests to reschedule their holiday.
Guests who hold a Flexible rate reservation for 2020 season, are allowed to cancel free of charge up to 7 days prior to the arrival date (instead of 14 days). 50% fees apply for cancellations later than that, and 100% fees for no show or early departure. Alternatively, guests can keep the paid deposit as credit towards a future stay until the end of 2021 season.
Guests who hold a Not Refundable rate reservation for 2020 season, are exceptionally allowed to reschedule their holiday for a later date until the end of 2021 season. In case of rescheduling, the Prepaid amount is considered as credit towards the future stay and the guest only has to cover any difference in rate for the new dates, if there is any.
As we understand, that in many cases guests are not sure when they will be able to travel, we do not impose any deadline on booking the new dates and keep the credit open, until guests are ready to make a decision. All new bookings are subject to availability and rates as published.
Stay Safe and see you in Santorini soon!